If all hotels would just get rid of their customer satisfaction surveys and instead invite their guests to share their thoughts on review websites, it would be a win-win situation for everyone.
Introduction
This article is based on the collaboration agreement signed between UNWTO and data management and e-security specialist Indusa Global to advance the application of Information and Communication Technology for the sustainable development of the tourism sector.
This agreement will work on the framework of UNWTO’s long-term Public-Private-Partnership with Microsoft, which has resulted in a series […]
