ICT and tourism destination development

4 10, 2009

Destination management organisations – the scapegoats for every unsuccessful tourism destination

By |October 4th, 2009|ICT and tourism destination development, Regional developments, Tourism destination strategies|1 Comment

Tom Bornhorst, J.R. Brent Ritchie and Lorn Sheehan lately interviewed stakeholders from Canada regarding their perception of a successful destination and a successful destination management organisation (DMO). Goal of the research was to find out whether there is a relationship between the two. Although limited to one country, the data allows a representative view […]

6 02, 2009

Hotel review sites: the new quality management systems

By |February 6th, 2009|Accommodation, e-tourism, ICT and tourism destination development, Master in Tourism Destination Management|5 Comments

If all hotels would just get rid of their customer satisfaction surveys and instead invite their guests to share their thoughts on review websites, it would be a win-win situation for everyone.