Project Description

Name: Aishetou Ayessaki // Graduated: 2013 // Location: the Netherlands

I am currently customer executive at Booking.com for the French market both on the customer side and also on our partners side.

My daily tasks on the customers side include dealing with customers requests, changes of their reservation but mostly deal with their complaints and maintain a good relationship with them.

I also liaise with our partners to assist them in the use of our system, which is quite interesting as we do have a unique system that helps them to manage the information that are displayed on the website. I do assist them as well in their various requests.