We want to give you a more transparent insight into the Master study program of Tourism Destination Management and its contents. Therefore, we would like to present you some examples of Literature Reviews that were produced in the International Tourism Context (ITC) course of our current master students. If you have any questions regarding the content […]
As part of their master in Tourism Destination Management study program, the students have written literature reviews in the domain of “International Tourism Context”. In this sixth and final literature review Mandy Wientjens talks about the LGBT tourism market: its quest for more heterogeneity.
Introduction
Although once a nearly ignored segment of the international travel market, the LGBT tourist has received an increased level of attention in the last two decades from academic researchers as well as business practitioners. So far a major part of the academic research conducted in this field has investigated in what way the motivations and consumer behavior of the LGBT segment does or does not differ from the mainstream market (Clift and Forrest, 1999; Holcomb and Luongo, 1996; Hughes, 1997, 2002, 2006; Monterrubio, 2009; Poria and Tailor, 2001; Pritchard et al., 1998, 2000).
Although previous research has made clear that there are substantial differences, the question can be raised whether this research is representative for the whole LGBT market, and thus whether this market can be seen as a homogenous market segment. In this light, it has been argued that there are significant differences within the LGBT market when it comes to age (Hughes and Deutsch, 2010; Pritchard et al, 1998) and gender (Hughes, 2006; Pritchard et al., 2002; Puar, 2002). As such, the purpose of this literature review is to discuss the consumer behavior characteristic of the LGBT tourism segment, while special attention is devoted to a more nuanced view of differences among LGBT consumers.
Within the academic literature there seems to be a widespread consensus that the LGBT tourism market features characteristics that are regarded as particularly favorable for the tourism industry, like higher average disposable incomes, more repeat visits, and less seasonal behavior (Pritchard et al, 1998). As a result improved knowledge of the consumer behavior of potential sub segments of the LGBT tourism market will be of interest not only to academics but to business practice as well.
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As part of their master in Tourism Destination Management study program, the students have written literature reviews in the domain of “International Tourism Context”. In this fifth of six literature reviews Julia Terhorst talks about discovering new forms of tourism: slow tourism.
Introduction
The slow movement is present in many parts of everyday life and one can easily get the feeling that the adjective slow is added to all phenomenon, industries and sectors. One of these sectors is the tourism sector (Fullagar, Wilson & Markwell, 2012).
The slow movement is an antidote to the increasingly faster global activities. It is for all those who want to slow down and are fed with pace, but also for those who want to explore the opportunities of being unlike and in the context of tourism, moving differently (Fullagar, & Wilson & Markwell, 2012). Slowing down while being on holiday is described by the term ‘slow travel’ or ‘slow tourism’ (Rawlinson, 2011). Research has shown that slow tourism is an emerging market segment that is forecasted to grow annually 10% in Western Europe during the next five years. Furthermore, it has been concluded as ‘a significant alternative to ‘sun and sea’ and cultural tourism’ (Lumsdon & McGrath, 2011).
Moreover, different forms of alternative tourism, as ecotourism, sustainable tourism and slow tourism have emerged that have certain characteristics in common, regarding the quality of the time spent on holiday. This gives travellers from highly developed countries the opportunity to return to forgotten places and experience those areas (Nistireanu, Dorobantu & Tuclea, 2011).
Slow travel can take place everywhere and is not time bound; it does not involve travelling long distances or at a certain speed. In fact slow travellers can start their journey when stepping out of the doorway and their destination can only be a few kilometres away. Nevertheless, it does not exclude journeys to the other end of the world (Rawlinson, 2011).
This literature review examines the new market segment of slow travellers that can be characterized by travelling shorter distances, at a greater emphasis on the travel experience by having low-carbon consumption. As everyone can engage in slow travel it is hard to draw an exact definition for this market segment (Rawlinson, 2011). Furthermore, the travel motivations of slow travellers and their destination experiences are studied.
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This literature review is written by Bernd-Niklas Bierbaum as part of his NHTV Master in Tourism Destination Management.
In their paper, Hesket et al. (1994) introduce the concept of the service profit chain. “The S-PC postulates that operations contribute to the profits of a service firm via the following chain of logical deduction (Yee et al. 2009, p.617):”
Profitability and growth are primarily stimulated by customer loyalty.
Loyalty is influenced by customer satisfaction.
Satisfaction is influenced by the service values provided.
Value is created by loyal productive and satisfied employees.
Employee satisfaction results from support services and policies that enable employees to deliver high quality services. (Heskett et al. 1994)
This paper will focus on the question whether it is enough for a company to simply „satisfy“ their customers in order to achieve loyalty and finally profitability. In the following, the question will be raised and discussed whether there might be more to the concept of profitability than simply being able to satisfy a customer. Therefore, customer satisfaction, customer loyalty, the relationship between loyalty and profitability and finally the importance of the “moment of truth” and the service encounter will be evaluated and highlighted from different standpoints.
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This literature review is written by Claire Bougot as part of her NHTV Master in Tourism Destination Management.
The issues ofauthenticity in relation to the commodification of culture are present in many sectors of the tourism industry (e.g. heritage tourism, ethnic tourism) and are relevant to most destinations worldwide, in the developing as well as the Western world (Chhabra et al., 2003; Gjerald, 2005; McIntosh and Prentice, 1999; Silver, 1993; Van den Berghe, 1995). This review will however focus on developing world destinations in order to highlight the power imbalance created by western defined criteria of authenticity in tourism and its subsequent staging. Since cross-cultural encounters have been designated as one of the drivers of the commodification of culture in host societies (Shepherd, 2002),the global context in which such encounters take place highlights the relevance of the debate on authenticity for tourism studies. Indeed, many host-guest encounters occur as a result of the tourists’ quest for authenticity as described by MacCannell (1973). Many authors have contributed to the debate on authenticity and the commodification of culture in the academic literature since MacCannell’s (1973) work. The debate starts around the definition of authenticity, a wide and complex concept used by academic writers with different meanings. This review will start by clarifying some of the uses of the term in the academic literature with regard to object, staged and emergent authenticity, but will be centredon the concept of the quest for authenticity. Once the concepts of authenticity used in this context have been clarified, the review will move on to consider the positive and negative impacts of culture commodification and staging authenticity, as well as the use of staged authenticity as a resistance tool by host communities. It will attempt to highlight the shortcomings of the literature in considering the impacts of culture commodification on locals existing outside the tourism industry and the need to update the debate on authenticity and culture commodification in the light of new tourism trends such as poverty tourism. The review will focus mainly on the perspective of the host (including both locals existing within and outside the tourism industry) to consider these impacts.
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This literature review is written by Wendy Yang as part of her NHTV Master in Tourism Destination Management.
Urban tourism has become one of main stream in tourism research since more and more urban areas promoted themselves as the most “charming”, ”sparkling” or ”touching” place on earth. In Asia, since so-called ‘tiger’ cities rose, city promotion combined with urban tourism has been view as a stage on which the state exhibits the success of economic success and modernized (Ward, 2005).Southeast Asia became a popular tourism destination to international visitors around 1970.From the beginning, tourism in Asia which consists of beach, sex, drugs, food and shopping has been based on urban. After two decades of development, in 1990s, East Asia pacific region received 16 percent of international tourists and 46 percent of them travelled to Southeast Asia (Mullins, 1999). According to UNWTO (2011), the average annual growth of international tourist arrivals in Southeast from 1995 to 2010 is 6.8 percent, second to Middle East.Hong Kong and Singapore, with spectacular growth, has been the best model for other Asian city states to imitate.In addition, Bangkok is also a good example to explain how being as a tourist gateway bring rapid growth to a city.The instant and obvious economic benefits and glory of “modern” have already driven more and more city authorities in Asia to develop tourism enthusiastically as the priority of policy. However, what if every city tries to attract tourists by using similar strategies and elements, like shopping, food and Skyscrapers (Leiper& Park, 2010). Furthermore these cities are all located in Asia, possibly modernized to different degree, but move to the same direction which early successful tourism Asian cities once went on.How do these cities make themselves to be more recognized? And do their efforts work? Is there any stakeholder without or within power but in urgency due to fast growth of urban tourism? Environmental issues about tourism in rural area have been discussed a lot, how about urban tourism? What kind of environmental impact could urban tourism cause?The ignored danger of urban tourism is the core of this literature review concerns about. […]
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